We even post the negative ones!…

Legacy came to our home and spent time making notes to put together a bid.  We were impressed with their knowledge and suggestions.  Unfortunately we never received a bid or call back.  If they did not want to do the job just say so!  If you would prefer to do only homes in San Ramon or Livermore then don’t come out to Castro Valley.  Very unprofessional.

—Response from David at Legacy:  I apologize that you did not receive our estimate via email.  If we had known you had not received it, we would have resent it in a timely manner.  We apologize for the inconvenience.  There are many good painting companies in this area so we assume your house painting has been completed by now and that you are happy with the results.  It was a pleasure meeting with you and we wish you the very best on your future house projects.  —We also place a phone call to follow up but they had already chosen a painting company.

Lesson learned:  we now ask each homeowner to contact us if they have not received their estimate within 3-4 days.